6.3 Asking me for help

I’m happy to answer emails about formatting issues with the class, especially when you are in the final stages of formatting your dissertation or thesis, but please keep in mind the following:

• If you have general LaTeX questions that are not specifically related to the class, please try to find answers elsewhere. tex.stackexchange.com is an excellent resource for LaTeX help.
• Please make sure you have the latest version of the class (check the log file and compare it with CTAN or GitHub).
• Please make sure you’ve checked all the issues listed in section 5.16.
• Please send me an error-free, compilable sample document for me to test. The best option is for this to be a small sample document using the class that you create that recreates the problem you’re having. (Of course if the class actually causes the error, your sample doesn’t need to be error free; but it should be free of errors unrelated to the class itself.).
• If you feel the need to send me your thesis, please send a zip of all the files, otherwise it becomes impossible to test otherwise.
• If you are using Overleaf, PLEASE check the log file for errors, and fix them before you send me a sample document. Overleaf has a tendency to produce output even when the document has lots of errors, and it is extremely time consuming for me to fix errors that have nothing to do with the class before trying to help you with your actual problem.